This is the second webinar in this series and we will discuss developing SLAs that deliver performance to developing a joint scorecard. A joint scorecard measures both the customer’s and the supplier’s performance in a highly collaborative relationship, such as a Vested agreement. Specifically, I cover:
1. Why SLAs fail to deliver performance
2. Best practices for developing SLAs that deliver performance
3. Developing a joint scorecard
To learn more visit https://jnyden.com
More resources: 3 Critical Tools For The Contract Negotiator's Toolbox https://www.jnyden.com/NegotiatorToolbox
If you want to watch the full video with examples of the tools used go to https://youtu.be/8JDYHPUrWDk